Returns, Refunds & Complaints Policy

Our Promise – Fresh Flowers Guaranteed in Cranford

At Flowers Cranford, our top priority is ensuring that each flower delivery delights our customers. As a trusted local Cranford florist, we strive for excellence by guaranteeing the freshness and quality of every bouquet, whether we’re serving a household or a business in the area.

Damaged-on-Arrival Policy

We take every precaution to ensure your flowers arrive in pristine condition. If your bouquet or arrangement arrives damaged or noticeably wilted, please let us know immediately upon receipt. We kindly ask that you provide a clear photo of the issue so our team can assess and resolve the problem quickly. Our commitment is to make it right, every time.

Freshness Window & Quality Assurance

All our blooms are hand-selected for optimal freshness and quality. We guarantee that your flowers will remain fresh for at least five days from the time of delivery, provided they receive appropriate care. To maximize the lifetime of your arrangement, please follow our care instructions included with every order. If you believe your flowers did not meet this standard within the guaranteed window, please contact us so we can assist.

Refunds & Replacements

Your satisfaction is important to us. If your flowers are damaged, wilted on arrival, or do not meet our freshness guarantee:

• We offer a free replacement bouquet of equal value, delivered as soon as possible to your address in Cranford or surrounding areas.
• If you prefer, you may request a full or partial refund, depending on the circumstances. Refunds are processed promptly to the original payment method.

Please notify us within 24 hours of receiving your delivery to be eligible for refund or replacement. This helps us address issues swiftly and maintain our standards of service.

How to Make a Complaint

We are committed to making every Flowers Cranford experience positive. If you have concerns or wish to make a complaint, please:

1. Contact us through our website’s contact form or by visiting our shop in Cranford.
2. Provide your order details, a description of your concern, and photographs if related to freshness or damage.
3. Our team will acknowledge your message within one business day and aim to resolve all issues within 48 hours.

Your feedback is important and helps us keep improving our service.

Trusted Local Florist Serving Cranford

Flowers Cranford is proud to be the first-choice florist among households and businesses across Cranford. Our reputation is built on reliability, fresh flower quality, and responsive customer care. We treat every order with the utmost attention, ensuring your experience is as beautiful as our blooms.

Thank you for choosing Flowers Cranford — where freshness and satisfaction are always guaranteed.