Online Flower Delivery - Terms & Conditions

Terms & Conditions for Ordering from Flowers Cranford

Welcome to Flowers Cranford. These Terms & Conditions apply to all customers who order floral products for delivery in Cranford and the surrounding areas. By using our website and purchasing our flower arrangements, you agree to be bound by these conditions. Please read them carefully before placing your order.

1. Order Process

To ensure a smooth experience with our online flower delivery service in Cranford, please follow our established ordering process:

• Product Selection: Browse our online catalogue, selecting the floral arrangement or product that best suits your needs. Each product’s price, description, and photo are provided to support your choice.
• Customisation: Where offered, you may customise flower types, colours, vases, or add-on gifts. Please note that custom options are subject to availability.
• Delivery Details: Enter accurate recipient details, including full name, delivery address within Cranford or nearby areas, desired delivery date, and a contact number. Double-check this information as errors can impact delivery.
• Order Confirmation: Review your order before completion. Once submitted, a confirmation page and order number will be shown. You will receive an order confirmation summary electronically.
• Acceptance: Your order is considered accepted when you receive our confirmation, subject to product availability and payment validation. In rare cases, if we are unable to fulfil your order (due to seasonal supply constraints or other reasons), you will be informed promptly and offered alternatives or a refund.

2. Payment Terms

We strive to provide a secure and versatile payment experience for all our customers in Cranford and the surrounding regions. The following terms apply:

• Accepted Payment Methods: We accept most major debit and credit cards as shown at checkout. Online payments are processed via secure payment gateways for your protection.
• Payment Timing: Orders must be paid for in full at the time of purchase. Orders will only be processed upon confirmation of successful payment.
• Currency: All prices and payments are processed in Pounds Sterling (GBP).
• Invoicing: A VAT invoice or receipt will be provided electronically upon successful order completion and payment.
• Refusal of Payment: If your payment is declined, or if there are concerns regarding fraudulent activity, we reserve the right to cancel or delay your order whilst we verify your details. Any such delays will be communicated promptly.

3. Order Cancellations & Amendments

We understand that plans can change. Our policy on cancellations and amendments is as follows:

• Timeframe for Cancellations: To cancel or amend your flower delivery order, please notify us as soon as possible. Cancellations received more than 24 hours before the scheduled delivery date can usually be accommodated, with a full refund provided.
• Short Notice Cancellations: If cancellation is requested within 24 hours of scheduled delivery, we may not be able to refund your order, especially when the preparation or dispatch has commenced. However, we will consider each case individually.
• Amendments: If you require changes to your delivery address, date, or personalised message, please contact us as early as possible. Amendments can only be made if the product has not yet entered the preparation or delivery phase.
• Unattended Deliveries: Where delivery to the recipient is not possible due to incorrect address or absence, we will attempt to contact the sender for further instructions. Re-delivery may incur an additional fee or delay.

4. Product Availability & Substitutions

While we endeavour to provide flowers exactly as pictured and described on our website, flowers are natural products and subject to seasonal and supply variations:

• Substitutions: If a particular flower, colour, or accessory is unavailable, we reserve the right to substitute with an item of equal or greater value and quality. We will seek to maintain the overall style and value of your chosen arrangement. Substitutions will only be made where absolutely necessary, with the recipient’s experience and satisfaction in mind.
• Notification: Where substantial changes are required, we will aim to contact you for approval before dispatch.

5. Delivery Policy

Our online flower delivery service covers Cranford and its neighbouring areas. Please review our delivery policy:

• Delivery Times: We endeavour to complete deliveries on your specified date. While we aim for morning or afternoon delivery slots, exact times cannot always be guaranteed due to local conditions and volume.
• Same-Day & Next-Day Delivery: These options may be available for orders received before cut-off times stated on our website. Guarantee of availability is subject to volume and resources.
• Delivery Addresses: Please ensure all addresses supplied are accurate and complete. We cannot be held liable for failed or delayed deliveries resulting from incorrect address details.
• Recipient Not Present: If the recipient is unavailable, flowers may be left in a secure place or with a neighbour, as deemed suitable by our courier, unless instructed otherwise. A card will usually be left to inform the recipient where their flowers may be found.
• Events Affecting Delivery: Factors such as weather, traffic, or public holidays may impact delivery. We do our best to keep you informed of any significant delays.

6. Quality Guarantee, Returns & Refunds

We take pride in the quality of our flower arrangements and wish for every customer’s complete satisfaction:

• Quality Assurance: All flowers are prepared fresh on the day of dispatch. If you are not satisfied with your bouquet on receipt for any reason, please inform us within 24 hours of delivery with a detailed description and photographic evidence where possible.
• Refunds & Replacements: Where flowers arrive damaged, faulty, or do not meet the agreed description, we will offer a suitable replacement or full refund, depending on your preference and the nature of the issue.
• Non-Perishable Add-ons: Returns for non-perishable items (vases, add-on gifts) are accepted if returned in unused and undamaged condition within 7 days of receipt. The customer is responsible for return postage costs unless agreed otherwise.
• Exemptions: Perishable goods, such as flowers, are exempt from statutory cancellation rights once dispatched, except in cases of quality concerns as outlined above.

7. Liability

Flowers Cranford is committed to providing a reliable online flower delivery service in Cranford and nearby areas. However, our liability to you is set out below:

• Scope: We will not be liable for indirect or consequential losses, including but not limited to loss of enjoyment, emotional distress, or third-party costs, arising from use of our service.
• Maximum Liability: Our total liability for any loss or damage you suffer as a result of our provision of services is strictly limited to the total amount paid for your order.
• Force Majeure: We are not liable for any failure to deliver your order due to events outside our reasonable control, including acts of God, adverse weather, strikes, or other disruptions.
• Recipient Acceptance: Proof of delivery, either via signature or photographic evidence, will be accepted as proof that the order has reached its intended recipient or designated location.

8. Privacy & Data Protection

Your privacy is important to us. All customer data is handled in accordance with UK data protection law. Personal data collected during the ordering process will be used solely for processing your order, managing delivery, and fulfilling legal obligations. Data will not be shared with third parties for marketing purposes.

9. Governing Law & Jurisdiction

These Terms & Conditions, and any contract arising from the use of our website or ordering floral products, are governed exclusively by the laws of England and Wales. By purchasing from us, you consent to the exclusive jurisdiction of the courts of England and Wales in connection with any disputes.

10. Updates to Terms

We reserve the right to update or modify these Terms & Conditions at any time. The latest version will always be available on our website, and your continued use of our service will constitute acceptance of these changes.

11. Miscellaneous

• Severability: If any portion of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• No Waiver: A failure or delay in enforcing any provision will not constitute a waiver of that right.

Note: These terms and conditions apply to all orders and deliveries fulfilled by Flowers Cranford within Cranford and the nearby areas. If you have any further queries regarding our Terms & Conditions, including those specific to online flower delivery in Cranford, please reach out to us using the details provided on our website.